Gernamy or Sweden

This ticket features ROBLOX Support agents Susan, Foster, and Jack.

Cole Peterson, Feb 09 18:57:
help plz it wont work ive tryed everythin everythin tryed i work wont it plz help i bought bilders club but i cant go into roblox gmaes.i dont no but i think it might be cuz of her bilders club

ps:when i launch roblox 2 error message pops that says it cant send da http requost and it wont lansch

pps i am from sweden(or gernamy i dont remembre wich) so i is not as good as you at the english

Susan, Feb 11 13:56:
Hello Cole,

The error that you are receiving: HttpSendRequest failed: HRESULT 0x80072efd is an issue non-administrator accounts may be having when trying to connect to ROBLOX if they have McAfee, Norton\Symantec or Bullguard.

Please go through the solutions in our help guide here to resolve this issue: https://roblox.zendesk.com/entries/221892-Connection-Error-HttpSendRequest-failed-HRESULT-0x80072efd

This error also occurs with other firewall or security software that is not properly configured to allow ROBLOX access. If you are using something other than those mentioned, you will need to contact their technical support or support documentation to find out how to properly configure your firewall or security software.

If you need coding assistance, I recommend you take a look at the scripting wikipedia, found here:

http://wiki.roblox.com/index.php/Roblox

If you get stuck at any point, you can ask around the Scripting Helpers forum, where a lot of fellow coders can diagnose and give you tips as well. That forum is found here:

http://www.roblox.com/Forum/ShowForum.aspx?ForumID=20

Sincerely,

Susan Customer Service ROBLOX

== Cole Peterson, Feb 11 18:39: == nine nine nine nine nine nine nine nine ninen nineineienienei

wat i am have is perfect client my compluter have no things in it that is not google crome and roblox.it is my fire wall not!it is some thing other

Susan, Feb 12 15:46:
Hello Cole,

Please tell us more about the problem that you're having.

Do you get an error message? What does it say exactly? Where does this happen? Can you provide us with a link? When did it start happening? What web browser do you use? What operating system do you have?

Please try to include as many details as possible so we can give you the best solution. If you haven't already provided your user name, please make sure to include that in your reply.

Also please try the solutions we previously suggested.

Thank you,

Susan Customer Service ROBLOX

Foster, Feb 13 15:57:
Hello again Cole,

Did you follow the instructions we sent in our first email message? Usually following those steps resolved this issue for most players. If you completed all the steps in our help guide here: https://roblox.zendesk.com/entries/221892-Connection-Error-HttpSendRequest-failed-HRESULT-0x80072efdd

Then please respond back with the answers to the questions we asked in our last email message.

Thanks, Foster ROBLOX

== Cole Peterson, Feb 14 17:42: == foster ni ni nine

thats not it and it is not help help not is it and it not thats

thta helped not and i already tried that and it didnt help and i am still haaveing the problim and i cant fix it and i alredie tryed wat you sayed alredie//

try teling me to do some thing other of that cuz it might work or tell yur tech support peple over ther

but first ok ill anser yur questshons

Do you get an error message? ja ja yes

What does it say exactly? her is some thing i had in my first messige. when i launch roblox 2 error message pops that says it cant send da http requost and it wont lansch

Where does this happen? on my competor

Can you provide us with a link? no wat dos this mene even dis makes no senses.

When did it start happening? it startd happening three days bevor mine firts messige

What web browser do you use? i use the googles chrome duh dosnt everyones body?

What operating system do you have? my competer is the 8 window made

ps i like ading a litle bit of pazaz to my sentenses ya no? dosnt tht make me kina like schakesper

Susan, Feb 15 10:01:
Hello Cole,

We have forwarded your message for further review. You will typically receive a response within 2-5 business days after your issue has been researched. In the meantime, for additional assistance from our developer team and the ROBLOX Community with game play, building or technical issues, please check out current similar topics or post your own in our Forums: http://www.roblox.com/Forum/Default.aspx

Sincerely,

Susan Customer Service ROBLOX

Jack, Feb 16 23:27:
Hello Cole,

Thank you for your reply. Would you please show us a picture of this error message you are seeing?

Please click on the following link for information on how to take a screenshot.

http://www.roblox.com/Help/Builderman.aspx?id=222044

For instructions on how to take a screenshot from an iDevice, please follow this link:

http://www.apple.com/itunes/inside-itunes/2010/04/how-to-grab-screenshots-on-iphone-ipad-and-ipod-touch.html

Sincerely,

Jack Technical Support ROBLOX